No comms? No problem. How about you?

When was the last time you tested your business continuity plan(s)?

I am writing this on my laptop and connected to my website via my 3G modem. I mention this because currently my office has no communications, voice or data, because BT has disconnected the lines to fix a fault that has been present on one of them for the past few weeks. I had 5 minutes that this was going to happen!

As you can see, the absence of comms has made no difference to my ability to serve my customers or get on with my work. My inbound voice calls automatically re-direct to the excellent people at Kendlebel in Luton, I have my mobile for making outbound calls and I can access the internet with my 3G modem. So, no interruption in service.

How about you?

Does your business continue uninterrupted when something unexpected happens? What do you do in a similar circumstance. Do let me know.

How I can help you

If you think you wouldn’t fare so well, perhaps you need some advice. Perhaps you need some help putting together a plan of action and the necessary preparations. If so, call me today and I’ll see what I can do. I might not answer the phone, but Kendlebel will alert me immediately and I’ll call you right back.


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6 Responses to No comms? No problem. How about you?
  1. RT @garethhowell: No comms? No problem. How about you? #business #business as usual #exerc http://bit.ly/bxBiYD

  2. RT @garethhowell: New at Business Continuity UK: No comms? No problem. How about you? http://is.gd/eMXfI

  3. RT @GemaTech2010RT @garethhowell: New at Business Continuity UK: No comms? No problem. How about you? http://is.gd/eMXfI

  4. I’m curious as to why you think that re-directing your calls to a stranger in Luton is better than having them re-directed to you on an alternative landline number or mobile phone?

    • Gareth Howell

      Hi Karen
      Thanks for the comment.
      I use a professional answering service for a number of reasons, of which the business continuity aspect is just one. Others are:

      1. They guarantee to answer the call quickly during office hours, whereas I may not be at my desk.
      2. I may not even be in the office and it is well known that callers rarely leave messages on voicemail.
      3. If I’m on my mobile, I may be with a client and it is extremely rude to take calls when somebody else is paying for me to concentrate on them (IMHO).
      4. If I am in the car, I don’t take business calls. I don’t make them either as a rule.
      5. If an urgent call is taken, I am notified immediately anyway.
      6. If I’m concentrating on client work, I don’t want to be distracted by incoming calls. I realise that this one is a bit moot as it may be a new client, but for me this is a crucial issue. It takes time to pick up the threads of where I was before I was interrupted. It’s the same reason that I switch off all e-mail alerts, twitter feeds etc when I am working.

      I hope that helps

  5. [...] than most but still not 100% Gareth Howell (blogger on Business Continuity UK) had such a situation when BT disconnected lines into his office in order to fix a fault. With 5 [...]

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