Keep people in the loop so they know what’s going on and prevent disinformation This is the first in a series of tips covering items you should ensure you have to hand for use in an emergency. To be sure you don’t miss future tips and other posts on this blog, why not sign up…
Events in North Africa and the Middle East have shown how delicate the Internet is. Ensure you have decent Contingency Plans before you trust your business to it. One of the most notable factors in the recent troubles in Tunisia, Egypt, Bahrain and Libya has been the use of social media to coordinate and publicise…
Your Business Continuity Plan must include communications This is a call to action: make sure you have included communicating with clients, stakeholders and staff in your Business Continuity Plan. To illustrate my point, I’m going to relate what happened to me on Tuesday. Those of you who follow me on Twitter will have heard some…
What happens to incoming calls if there is nobody there to answer the ‘phone: for example because the fire alarm has gone off and the building has been evacuated? Failure to answer the phone appropriately could result in lost sales enquiries, upset customers and missed opportunities; so it is important to consider your ‘phones in…
