I am prompted to write this after having seeing somebody ask a question on Twitter about whether the lost password recovery process on the HMRC website involves sending the password by post. I have been pretty astounded by the number of tweets in the past couple of days from people who are still preparing their…
It’s all very well planning on how your business is going to survive a major incident or disaster, but don’t forget to plan how you and your family would survive a similar incident. Houses burn down as well as factories People lose power at home as well as at work: probably more so in fact…
Last December, the British Insurance Brokers Association [BIBA] called on the government to do more to ensure that small businesses survive major incidents such as floods, fires, pandemics or terrorism. Whether or not this is a responsibility of government, it is clearly good governance to assure the continuity of your business. In an article on…
Incidents and disasters are unexpected – by definition. You aren’t going to get any warning of the need to execute your emergency response and incident management plans and you won’t have time to gather together the things you need to be able to execute the plans. Therefore, it is important that you have prepared for…
OK, let’s assume for the moment that something bad has happened: e.g. the water supply has failed (as happened here in St Neots last week) and you have had to close your office, school or factory for the day. How will you let people know not to come to the site? Answer: you need a…
What happens to incoming calls if there is nobody there to answer the ‘phone: for example because the fire alarm has gone off and the building has been evacuated? Failure to answer the phone appropriately could result in lost sales enquiries, upset customers and missed opportunities; so it is important to consider your ‘phones in…
Do you know which of your business activities are critical to your continuing success? This may seem like an obvious question, because the answers are probably: making sales, delivery products/services and getting paid. In fact, a closer analysis of the answers will probably identify specific elements of those major business processes that are more important…
